Point-of-sale (POS) systems consist of the appliances and software that businesses use to process payments. Rather than relying on manual cash registers, modern POS systems incorporate digital devices such as terminals and tablets, which allow users to log sales, track inventory, and more.

Businesses collaborate with merchant service providers like PPServe to allow their customers to perform credit card transactions. When a cardholder makes a purchase, we inform their bank, which then approves or declines it after checking their available funds and taking various safety precautions. If the payment is successful, we document the transaction and send a confirmation to all parties involved.

A chargeback is when a payment is returned to a cardholder after they dispute a prior transaction. If a merchant wishes to respond to the dispute, they must do so within a set time frame that varies from card provider to card provider.

Chargebacks can occur if a consumer:

• Did not receive goods or services.
• Considers the goods or services flawed, damaged, or not as stated.
• Has fallen victim to credit card fraud. 

• Only charge for goods and services that have been delivered. 
• Record all order forms, shipment slips, receipts, and customer details, including addresses, phone numbers, delivery signatures, necessary bills, and e-mail addresses.
• Indicate specifically on the sales documentation whether the transaction took place online, by phone, or by mail.
• Make sure your customers read your terms and conditions, especially the refund/cancellation policy. 
• Verify the address on suspicious orders, phone the customer to confirm, and always send email alerts. 
• Keep track of accounts that have previously had chargebacks for future reference.