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What is a Chargeback?

The procedure that takes place after a customer declines to take ownership of a charge made on his credit card is known as a "chargeback." If there is a technical problem, such as no authorisation permission code received, it could also be started by the issuing bank. Every business owner wants to prevent chargebacks since they might lead to lost revenue.

Retrieval Requests and Chargebacks are the two entities connected to the credit card chargeback system.

When a cardholder or their bank wants to examine a copy of a sales draft or a mail order form, they submit a retrieval request. This can be done for a number of purposes, such as tax considerations, fraud prevention, or just to confirm a sale. Chargebacks may occur if a draft is not provided by the deadline specified in the retrieval letter. A chargeback is the cancellation of a transaction that your company has already processed. Your account is debited for the transaction's amount. Chargebacks can be started by the cardholder's bank but are typically started by the customer (the cardholder). While some chargebacks are unavoidable, the fundamental actions listed below can help you avoid some of the most frequent mistakes and minimize chargebacks.

The Possible Causes of Your Chargeback

Chargebacks can occur for a variety of reasons, but these are some of the most typical ones. Your client:
- Received no goods or services.
- Recognizes neither the charge nor the company name on his credit card account.
Considers the good or service to be flawed, damaged, or not as stated.
- Was a victim of fraud; his credit card had been taken or improperly utilized.

What Can You Expect

The client, their issuing bank, the payment brand (like Visa or MasterCard), the acquirer/processor (like Chase Paymentech), and you, the merchant, are all involved in the chargeback process. The chargeback procedure starts when the issuing bank extends a temporary credit payment to your client if it looks that your customer has a valid claim. Your merchant account is debited to pay for the credit to the cardholder during this procedure.

Tips for Preventing Chargebacks

Establishing best practices at the point of sale and ensuring that all staff adhere to them consistently is the greatest method to avoid chargebacks. In the event that the authorisation request was denied, do not finish the transaction.
If your request for authorization is denied, don't try again. Ask for a different payment option.
Call your authorisation center if you get a call message in response to an authorization request. The cardholder may be contacted by the operator to speak. Write the authorization code on the sales receipt after approval. Request a another method of payment from the cardholder if it is denied.
Credit receipts should be deposited as soon as feasible, ideally the same day as the credit transaction is created, with your merchant bank. Chargebacks for credit not issued may occur if credits are not processed promptly.
To sign, the cardholder must be present. On card-present transactions, the cardholder's signature is necessary. If the cardholder disputes authorizing or taking part in the transaction, failure to obtain the cardholder's signature could result in a chargeback for no signature.
Make sure that transactions are deposited and entered into the point-of-sale terminal just once per. Duplicate-transaction chargebacks can be caused by repeatedly entering the same transaction into a terminal, depositing the same transaction with more than one merchant bank, and depositing both the merchant copy and the bank copy of the sales receipt with your merchant bank.
Send the goods out before you deposit the money. Transactions shouldn't be deposited with your merchant bank until the associated goods have been sent. Customers may initiate chargebacks if they discover a transaction on their monthly credit card bill before they receive the ordered goods.

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